The Bottom Line
Done was once one of the easiest ways to get ADHD medication online. That accessibility came with consequences: the platform is now under federal investigation for prescribing practices, many pharmacies refuse to fill Done prescriptions, and user reviews are deeply polarized. While Done still operates, the reliability issues make it a risky choice for ongoing ADHD management. Consider Talkiatry (insurance) or Cerebral (if you don't need stimulants) as alternatives.
What Is Done?
Done is a telehealth platform specializing in ADHD diagnosis and medication management. It launched during the pandemic's telehealth boom, offering a streamlined path to ADHD treatment that bypassed the months-long waits typical of traditional psychiatry.
The service was popular among adults seeking their first ADHD diagnosis and medication. However, that same ease-of-access attracted regulatory scrutiny.
The Controversy
Done (along with similar platform Cerebral) became the subject of DOJ and DEA investigations in 2022-2023 regarding controlled substance prescribing practices. The allegations center on:
- Overly permissive prescribing of stimulant medications
- Inadequate patient evaluation before prescribing
- Business practices that encouraged prescriptions over clinical judgment
While Done disputes these characterizations, the practical impact has been significant: many pharmacies now refuse to fill prescriptions from Done providers, citing "telehealth stigma" and regulatory concerns.
Pricing
Done uses a membership model with additional fees:
Pricing Structure
| Monthly Membership | $79/month |
| Initial Consultation | $199 - $299 (one-time) |
| Insurance Accepted | No (cash-pay only) |
| Medication Cost | Additional (pharmacy pricing) |
Current State of Service
Prescribing Limitations
Done's ability to prescribe controlled substances (stimulants like Adderall, Vyvanse) has been significantly restricted due to regulatory pressure. In some states and with some pharmacies, getting prescriptions filled has become extremely difficult.
Pharmacy Fulfillment Issues
This is the most common complaint. Users report:
- Major pharmacy chains refusing to fill Done prescriptions
- Having to call multiple pharmacies to find one that will accept the script
- Prescriptions "flagged" or delayed without explanation
What Users Say
What Some People Like
- Quick access to ADHD evaluation (historically)
- Lower barrier to entry than traditional psychiatry
- Life-changing for those who finally got diagnosed
Serious Complaints
- Pharmacies refuse to fill prescriptions—the #1 complaint
- Difficult to cancel subscription—billing continues after requests
- Poor customer service—slow response times, scripted replies
- Regulatory uncertainty—unclear if service will continue operating
Better Alternatives for ADHD
Given Done's current issues, consider these alternatives:
Talkiatry
Insurance-only, but can prescribe stimulants with proper protocols. Most reliable option if covered.
Cerebral
No longer prescribes stimulants, but good for non-controlled ADHD medications (Strattera, Wellbutrin).
Local Psychiatrist
Longer wait, but no pharmacy fulfillment issues. In-network options may cost less than Done.
Final Verdict
We can't recommend Done in its current state. The pharmacy fulfillment issues alone make it unreliable for ongoing ADHD management—you might pay your monthly fee and still be unable to get your medication.
The regulatory situation adds further uncertainty. While Done still operates, the DEA investigation means the platform's future is unclear. For something as important as consistent ADHD treatment, reliability matters.
If you need ADHD medication, try Talkiatry (if insured) or work with a local psychiatrist. The wait may be longer, but you'll have a prescription that pharmacies will actually fill.