Our Review Methodology

Our Testing Process

For each platform we review, we follow a standardized testing process:

1. Sign-Up Experience

We complete the full intake process, evaluating the questionnaire quality, matching process, and onboarding experience.

2. Platform Testing

We test all features: messaging interface, video call quality, scheduling system, app functionality, and customer support.

3. Therapist Interaction

We conduct actual sessions to evaluate the therapy experience, though we don't rate individual therapists.

4. User Research

We analyze real user reviews, research clinical outcomes data, and monitor platform changes and controversies.

Rating Criteria

Our ratings consider:

• Value: Cost relative to services provided
• Therapist Quality: Credentials, matching, switching ease
• User Experience: App/website design, ease of use
• Features: Communication options, tools, extras
• Privacy: Security measures, data practices
• Customer Support: Responsiveness, helpfulness

Medical Review

All clinical information on our site is reviewed by licensed mental health professionals to ensure accuracy and appropriateness.